June 25, 2019


The takeaway food industry is predicted to reach $3.5billion in the next five years. Yet delivery riders are struggling on low wages, no superannuation, no sick pay, no annual leave and no right to challenge being sacked. As this industry booms, riders working for Deliveroo, Uber Eats and Menulog must be treated fairly with safety as a priority.

A TWU survey revealed 3 in 4 delivery riders earn below minimum wage, while almost half have been injured on the job or know someone who has.

A new survey of 240 food delivery riders also showed riders are suffering over $300 in wage theft each week.

App-based food delivery companies have a track record for worsening the contract between themselves and workers, downgrading pay and conditions without consultation. Deliveroo last year claimed to have lost rider contracts, and gave riders only two weeks to provide a copy of their signed contract, otherwise they were automatically transferred to a new, altered one. Early Foodora riders were given $14 per hour and $10 per delivery, before the hourly rate was dropped entirely and the delivery rate reduced year on year. This was before Foodora skipped the country, owing millions to riders in underpaid wages and superannuation.

That’s why the Delivery Riders Alliance – a group of rider activists supported by the TWU – is fighting back. Together, we’ve taken to the streets in protest, have served a Charter of Rights on Uber and Deliveroo demanding minimum rates and the right to bargain for better pay and safety, delivered an invoice to Uber for money owed to gig workers, helped ensure Foodora riders received some of the money owed to them and in Josh’s case, took them on in court and won an unfair dismissal case.

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